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Business Effectiveness

We Help You ...

  • Connect Strategy to Operations to Make Things Happen
  • Get Everyone Focused on What’s Critical
  • Solve Performance Problems In Business Areas
  • Structure for Success
  • Help the Merger or Acquisition Success
  • Ensure business continuity

Services

Strategy and Operation Alignment
We  help your leaders and teams translate the business strategy into actions and operational next steps to move forward. -- We help align performance within and across the organization.  We help your team create clear accountability by implementing easy to use, effective tools, processes and systems that make it clear—who is doing what.  We also help get to tough underlying issues that may be getting in the  way such as disagreement with the strategy, lack of engagement, and more.

Organization Assessments
Through organizational assessments to target the greatest internal challenges - operations, people, leadership so you can focus your time on efforts to improve.

    • Organizational Performance Assessment
    • Employee Engagement Survey
    • Change Readiness Audit

Organization Design and Restructuring
We have helped many businesses develop organizational structures that enables the business to serve the customer and capitalize on team strengths.

M&A Integration and Alignment
We help you develop a system and plan to integrate and create operational alignment once a merger or acquisition takes place.  This helps you build the culture you want, minimize duplication, and build on your strengths.

Succession Planning
Succession planning is a critical part of your long term success.  We help you create a strategy and plan to enable a flow of talent in your organization.  We can provide talent reviews, talent assessments and talent planning.

Case Study

Challenge: 4.5 million healthcare operations needed to create efficiencies and cost savings across multiple sites meet financial targets and successfully add membership with no additional costs.

Results: Successfully met financial targets and provided service to more customers without disruption.

  • Implemented a new organization structure to ensure ongoing consistency with new sites
  • Mapped and documented current processes.  Developed standardized new processes and workflows that enabled:
    • Diverting work to various sites and departments as needed
    • Improved hand-offs and ongoing problem resolution (automated and non automated) between departments
    • Improved Inbound Call Abandonment Rate 
    • Tracking and management of all system issues for faster resolution
  • Improved employee communication
  • Improved performance management practices and reward/incentive program
  • Improved management team decision-making and cohesion